Privacy Policy
This Privacy Policy explains how Yoku.app (“Yoku”, “we”, “us”) collects, uses, and protects personal data when you use our platform, APIs, SDKs, and related services (the “Service”).
Data Controller
The data controller for the purposes of the General Data Protection Regulation (GDPR) is:
Entreprise Individuelle (EI) – DA SILVA AVELAR William
Trade name: Yoku
SIRET: 831 461 363 00028
Address: 10 rue de Penthièvre, 75008 Paris, France
Email: contact@yoku.app
Scope
This Privacy Policy applies to personal data processed when you:
- Visit our website
- Create an account
- Use our APIs or SDKs
- Contact support
- Use AI-powered features
It does not apply to third-party websites or services you may access through integrations.
Data We Collect
Account & Contact Data
- Email address
- Name (if provided)
- Company name
Usage & Technical Data
- IP address
- API usage metrics
- Request timestamps
- Error logs
Billing Data
Payment details are processed by our payment provider (Stripe) and are not stored directly by Yoku.
Customer Content
Inputs you submit to the Service (e.g. domains, company names, transaction strings) may be temporarily processed to provide the Service.
How We Use Data
We use personal data to:
- Provide and operate the Service
- Authenticate users and API requests
- Process payments and subscriptions
- Monitor usage and prevent abuse
- Improve reliability and performance
- Provide customer support
Legal Bases
We process personal data under the following legal bases:
- Performance of a contract
- Legal obligations
- Legitimate interests (security, fraud prevention)
- Consent (where required, e.g. cookies)
Data Sharing
We may share personal data with trusted service providers acting as processors, including:
- Hosting and infrastructure providers
- Payment processor: Stripe
- Security: Cloudflare (Turnstile CAPTCHA)
- Error monitoring (optional): Sentry
- Support chat (optional): Crisp
- Analytics (optional): Google Analytics
- Ads measurement (optional): Google Ads
We do not sell personal data.
AI & Automated Processing
All AI-powered features are powered on our own servers, in a private and secure environment. We never share your data with third-party AI providers.
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.
Account data is deleted within 30 days of account termination, unless longer retention is legally required.
Security
We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and monitoring.
No system is completely secure, and we cannot guarantee absolute security.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure
- Restrict or object to processing
- Data portability
- Withdraw consent
You may exercise these rights by contacting contact@yoku.app.
Cookies
We use essential cookies for operation and optional cookies for analytics, ads measurement, and support features. Consent is collected where required.
For details, see our Cookie Policy. You can also update your preferences anytime via the “Cookie settings” link in the footer.
International Transfers
Some processors may be located outside the EU. Where applicable, we rely on appropriate safeguards such as Standard Contractual Clauses.
Changes
We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or email.
Contact
For privacy-related questions or requests, contact us at contact@yoku.app.